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Plumbing doesn't keep office hours.
Emergency Master Plumbing & Air is a family-owned Phoenix shop built around a simple observation: the worst plumbing and HVAC failures happen at the worst times — Saturday night, holiday weekends, the hottest week of July. So we answer our own phones around the clock, roll usually within the hour, and quote the price before the wrench comes out. Below: the kinds of calls that fill our dispatch log.
The bathroom pipe that burst at 2 a.m.
Supply line let go behind a bathroom wall; water was already finding the hallway carpet. Our dispatcher talked the homeowner through shutting the main valve on the phone, and the tech arrived at 3:05. Line repaired before noon the same day. Total drywall damage: one cut square. The homeowner's words: "I expected a disaster; I got a story about how fast you showed up."
Water stopped in 51 minAC dead, grandkids in the house
Compressor failure during the hottest week of the year, elderly homeowner, visiting grandchildren. We were on-site within the hour, got portable cooling running the same visit, and installed the replacement the next morning. Five-year equipment warranty in writing. Some calls are technical. This one was personal — and it's why we keep the trucks stocked for the worst-case day, not the average one.
Cool by morningThe drain three companies "fixed"
Kitchen line backing up every few months; three different companies snaked it and left. We ran a camera and found the real problem — a bellied section of pipe holding water and grease. One honest repair instead of a fourth snake. We bring the camera because guessing is expensive, and usually wrong.
Fixed once, for realThe water heater that quit on a school day
No hot water, two kids, one workday starting in an hour. We diagnosed a failed unit by 7:30, had the correctly sized replacement installed by early afternoon, hauled the old one away, and registered the five-year warranty. The family had hot showers before dinner. That's the job: show up fast, size it right, leave it better than you found it.
Same-day replacementA person answers
Nights, weekends, holidays — a dispatcher, not a menu. Active water damage rolls immediately; if it can wait till morning we'll say so and save you the after-hours rate.
Usually within the hour
Across Phoenix, Surprise, Glendale, Peoria, and the west valley core. You get a real arrival window on the call, and a heads-up when the tech is close.
Price before the wrench
Upfront flat pricing confirmed before work starts. Free estimates Monday–Friday 8 to 5. After-hours rates quoted on the phone — no surprises at the door.
Warrantied in writing
Five-year warranty on major equipment replacement. Workmanship explained in plain language before we begin, not in fine print after.
Where we roll.
Family-owned, Arizona natives, and concentrated where we can actually keep the one-hour promise.
- Phoenix
- Surprise
- Glendale
- Sun City
- Peoria
- Goodyear
- Mesa
- Gilbert
- Tempe
- Scottsdale
Log closed — your turn
Stop reading. Start calling.
Every entry above started the same way: someone picked up the phone instead of waiting for morning. Water damage, dead AC, no hot water, a drain that's done being patient — the cheapest version of the problem is the one handled today.
Sample pricing on other styles · Real quotes upfront, in writing · Phoenix, AZ