SERVICE MEMORANDUM — Nº 2026-014
Reliant Plumbing
of Austin
| TO | The homeowner, and anyone tired of surprise plumbing bills |
| FROM | Max Hicks, Founder — Austin, Texas |
| DATE | October 2026 |
| RE | What we do, what it costs to find out, and how to reach us |
ARTICLE I — THE FOUNDING IDEA
A visit should feel like guidance, not a sale.
I started Reliant Plumbing in Austin in 2014 with one belief that hasn't changed: a plumbing company should guide you through the problem, not pressure you through the sale. Every visit follows the same three beats — book, diagnose, fix — and you approve the price before any work begins.
That idea traveled. Today we serve nine Texas cities — Austin, Dallas, Fort Worth, San Antonio, Waco, Temple, Georgetown, Bastrop, Lakeway — each with local techs, stocked trucks, and local dispatch. Big enough to answer at 2 a.m.; local enough to know your street.
And because disasters don't check your savings first: estimates are free, prices are flat and written, and financing options exist for the repairs that can't wait. Ask about it. There's no judgment here.
ARTICLE II — SERVICES, BY CLAUSE
What we do, in nine clauses.
Emergency repairs 24/7 DISPATCH
Burst pipes, major leaks, sewer backups, gas smells — immediate dispatch around the clock in all nine cities. Damage stopped first; price written second.
Drain & sewer CAMERA INCLUDED
Cable and hydro-jet clearing, camera inspection, spot repairs, and trenchless replacement. You watch the footage with the tech.
Water heaters TANK + TANKLESS
Tank repair and replacement, plus high-efficiency tankless sized to your household's real peak demand — with honest payback math before you commit.
Leak detection NON-INVASIVE
Acoustic and thermal imaging finds hidden leaks within inches — behind walls, under slabs — with no exploratory demolition.
Gas lines LICENSED
Licensed testing, repair, and new runs for grills, fire pits, pool heaters, and outdoor kitchens. Pressure-tested to code and permitted.
Whole-home repiping PEX / COPPER
Aging galvanized and polybutylene systems replaced with PEX or copper. Mapped in advance, finished in days, drywall repair coordinated.
Fixtures & remodels REMODEL
Faucets, toilets, showers, tubs — plus full rough-in and finish plumbing for kitchen and bath remodels. Bring the fixtures you love; we warranty the labor.
Commercial AFTER-HOURS
Restaurants, offices, retail, multi-unit properties: scheduled maintenance, backflow coordination, grease-line programs, and after-hours emergency response.
Maintenance plans ANNUAL
Annual whole-home checkups: water heater flush, pressure test, fixture inspection, shutoff valve exercise. Small problems found early stay small.
SCHEDULE A — SAMPLE PRICING
Planning numbers.
Marked Sample because your home writes the final number. That final number is always quoted free, in writing, before work starts — decline it and you pay nothing.
| ITEM | SAMPLE |
|---|---|
| Diagnosis & written quote | Free |
| Drain clearing (cable) | $139* |
| Hydro-jetting main line | $429* |
| Leak detection visit | $179* |
| Sewer camera inspection | $229* |
| Water heater replacement | $1,395* |
| Tankless install | $3,100* |
| Whole-home repipe | $6,500* |
SCHEDULE B — FINANCING, IN PLAIN TERMS
When the repair can't wait.
Sewer replacements and slab reroutes don't wait for a convenient month. Payment plans split larger repairs into manageable payments.
| TERM | DISCLOSED |
|---|---|
| Monthly amount | Stated up front |
| Total cost of the plan | Stated up front |
| Prepayment penalty | None |
| Setup time | Minutes |
SIGN-OFF — YOUR MOVE
FOUNDER, RELIANT PLUMBING — AUSTIN, TEXAS · EST. 2014
That's the whole memorandum. One honest sequence — book, diagnose, fix — across nine Texas cities. If something's leaking, backing up, or running cold, the first step takes two minutes and the estimate is free.
CALL (555) 010-2040