A 2 A.M. CALLOUT — TOLD IN FIVE BEATS
SCROLL SIDEWAYS THROUGH THE NIGHT
This is how a Thursday night went in Austin: a supply line lets go under the kitchen sink at 2 a.m., and our book → diagnose → fix sequence does exactly what it was built for. Swipe through the night with us — founded 2014, still the same three beats.
BEAT 01 — THE BURST
A braided supply line under the kitchen sink gives up at 2:14 a.m. The homeowner kills the angle-stop valve, mops what they can, and does the only sensible thing: calls the number on the fridge magnet.
A human answers. Not a menu, not a callback queue — a dispatcher who can actually send a truck.
ELAPSED 0:00BEAT 02 — BOOK
Seventeen minutes after the call: a tech is rolling with the burst-pipe kit, the homeowner has a name, a license number, and a real arrival window by text. Booking took less time than finding the towels.
Emergencies don't join a queue. They jump it — 24/7, in all nine cities we serve.
ELAPSED 0:17BEAT 03 — DIAGNOSE
The tech inspects, tests pressure, checks the rest of the aging lines — then writes one flat-rate price for the repair. The estimate is free, even at 3 a.m. You approve it, or you pay nothing.
The line can't wait for payday? Financing terms are laid out in plain numbers next to the quote — monthly amount, total cost, no prepayment penalty.
ELAPSED 1:26BEAT 04 — FIX
New supply lines, pressure-tested to code, every joint checked dry with a flashlight. The work area is mopped, the invoice matches the written estimate to the dollar, and warranty terms fit on one plain-language page.
The direct line stays on the counter — not a 1-800 number.
ELAPSED 2:51BEAT 05 — MORNING AFTER
The kitchen is dry, the sink runs, and nobody lost sleep over the bill — because the bill was agreed before the work, and the estimate was free. That's the sequence working as designed: book, diagnose, fix.
Founded by Max Hicks in 2014. Still how every visit runs, in every city.
ELAPSED 4:46SWIPE TO MOVE THROUGH THE NIGHT — 5 BEATS
The same sequence works for every trade — planned or emergency, one city or nine.
Cable, hydro-jet, camera inspection, spot repairs, trenchless replacement. You watch the footage with us.
Tank and tankless, sized to real household demand with honest payback math on efficiency upgrades.
Acoustic and thermal imaging pinpoints hidden leaks within inches — no exploratory demolition.
Licensed testing, repair, and new runs for grills, fire pits, and outdoor kitchens. Pressure-tested to code.
Whole-home PEX or copper repipes, mapped in advance and finished in days.
Faucets to full bath remodels — bring the fixtures you love, we warranty the labor.
Maintenance programs and after-hours response for restaurants, offices, and retail.
Annual checkups: heater flush, pressure test, fixture and shutoff inspection. Small stays small.
The visit, the diagnosis, and a written flat-rate price — all free, no obligation. Sample planning figures: drain clearing from $139 (Sample), heater replacement from $1,395 (Sample). The number we write is the number you pay.
Book in the morning and we're usually there the same afternoon in Austin, Dallas, San Antonio, and our other cities. Emergencies skip the queue entirely — 24/7.
Payment plans for larger repairs with terms explained up front: monthly amount, total cost, no prepayment penalty. Setup takes minutes, and asking never affects your quote.
Austin, Dallas, Fort Worth, San Antonio, Waco, Temple, Georgetown, Bastrop, and Lakeway — each with local techs and local dispatch.
Max Hicks, an Austin local, founded Reliant Plumbing in 2014 on the book → diagnose → fix sequence. It's still how every visit runs, in every city.
YOUR TURN — BEAT ONE TAKES TWO MINUTES
No hot water, slow drains, a bill that jumped for no reason — beat one is booking, and it takes less time than reading this page. Free estimate, written price, financing if you need it.