Dossier · 01 — The plumber
The owner answers.
The owner shows up.
Plumbing Express was founded in 2008 by a plumber who holds a National Red Seal license — the national standard for the trade in Canada. Eighteen years later, he still answers the phone and still does the work himself.
There are no subcontractors and no sales crew. When you book, the person who quotes your job is the person under your sink. That is the whole business model, and it is why the truck is fully stocked: most jobs finish in a single visit.
We are a BBB accredited business with an A+ rating, fully licensed and insured. Every job leaves with a 100% satisfaction guarantee — if it isn't right, we come back and make it right.
Seniors receive 5% off, and a second service booked during the same call costs less. Straightforward, the way a trade should be.
XX+
Jobs completed
18
Years since 2008
15
Communities served
100%
Satisfaction guaranteed
"Camera first, then the wrench. No guessing."
— how every drain job startsDossier · 02 — Services
Seven things,
done well.
- /01Fixture repair & replacementToilets, sinks, showers and bathtubs — we repair what can be saved and replace what can't, with parts carried on the truck.
- /02Drain cleaning & camera inspectionSlow or blocked drains diagnosed with a camera first, then cleared properly — no guessing, no repeat visits for the same clog.
- /03Leak detectionHidden leaks found fast, before they turn into water damage, mould, or a shocking water bill.
- /04Hot water tank repair & replacementNo hot water, rusty water, or a tank past its prime — serviced and replaced, sized right for your household.
- /05Faucet repairA dripping tap wastes money around the clock. Most faucet repairs are finished in a single visit.
- /06Reverse osmosis systemsCleaner drinking water installed and serviced right at your kitchen sink.
- /07Backflow & cross-connection devicesTesting and installation of backflow prevention devices, done to code and documented.
Dossier · 03 — Method
How a visit goes.
STEP 01
You call
A real plumber answers, every day 8:00 AM – 8:00 PM. You describe the problem; you get a straight time window.
STEP 02
We arrive stocked
A fully stocked truck means most jobs finish in one visit — no ordering parts and coming back next week.
STEP 03
You approve
We explain what's wrong and what it costs before work starts. The agreed number is the number you pay.
STEP 04
We guarantee
100% satisfaction guaranteed. If it isn't right, we come back and make it right.
Dossier · 04 — Standing
Credentials, plain.
"Xxxxx xxxx xxxxxxxx xxxx xx xxxxxxx xxxxx xxxx."
— CUSTOMER NAME
"Xxxxx xxxx xxxxxxxx xxxx xx xxxxxxx xxxxx xxxx xx."
— CUSTOMER NAME
"Xxxxx xxxx xxxxxxxx xxxx xx xxxxxxx xxxxx."
— CUSTOMER NAME
Dossier · 05 — The close
Water behaves.
So should your plumber.
Serving Ottawa and surrounding areas — from Stittsville to Orleans and everywhere in between: Orleans, Cumberland, Blackburn Hamlet, Barrhaven, Findlay Creek, Gloucester, Kanata, Nepean, Ottawa, Overbrook, Richmond, Riverside South, Rockcliffe Park, Stittsville and Vanier.
view — book a visitBurst pipe? Water where it shouldn't be?
Shut off your main water valve first, then call. We're open every day, 8:00 AM – 8:00 PM — a burst pipe or leaking tank can't wait, and neither do we.
EMERGENCY LINE
Prefer to talk? Call (555) 010-2030 — a plumber answers, every day 8:00 AM – 8:00 PM. Or write to [email protected].
5% senior discount · second-service discount during a service call.
323 COVENTRY RD #33, OTTAWA, ON K1K 3X6
Do you offer any discounts? +
Yes — 5% off for seniors, and a discount on a second service booked during the same service call. Mention it when you call — it's listed on the shop's promotions list.
What are your hours? +
We're open Monday to Sunday, 8:00 AM to 8:00 PM. If water is pouring where it shouldn't be, call us first — we'll talk you through shutting off the water while we're on our way.
Which neighbourhoods do you serve? +
All of Ottawa and surrounding areas — from Stittsville to Orleans and everywhere in between. Fifteen communities including Kanata, Barrhaven, Nepean, Gloucester, Vanier and Rockcliffe Park.
Who will actually show up? +
The owner himself — a National Red Seal–licensed plumber. No subcontractors, no hand-offs. The person who quotes the job is the person who does the job.
Are you licensed and insured? +
Fully licensed and insured, and BBB accredited with an A+ rating. Every job is backed by our 100% satisfaction guarantee.