The furnace that quit at −22°
A 14-year-old furnace, dead on the coldest night of the year. The homeowner had already been quoted a full replacement over the phone — sight unseen. We found a failed ignitor and a cracked hose: two parts, one visit, heat back by dinner. The furnace got two more winters before a planned replacement.
- Full 21-point diagnostic before any quote
- Failed ignitor + condensate hose replaced
- Replacement planned, not pressured
“Diagnose first. Replace only when the math says so.”