Service index
06 — EVERYTHING BELOW, IN-HOUSE
01
Drain cleaning
Kitchen sinks, tubs, showers and main lines. We auger what an auger can fix and hydro-jet what it can't — then camera-check the line so the clog doesn't come back next month.
SAME-WEEK
02
Leak detection & repair
Water bill climbing for no reason? Stain spreading on the ceiling? We trace leaks with meters and acoustic gear, open the smallest hole that solves it, and repair copper or PEX properly.
DIAGNOSTIC
03
Water heaters
Tank and tankless install, annual flushes, anode rods, thermostats and elements. Austin's hard water shortens heater life — a yearly flush is the cheapest insurance there is.
TANK + TANKLESS
04
Fixtures & faucets
Dripping faucets, running toilets, new installs, cartridge and flapper replacement, low-flow upgrades that actually feel like an upgrade. We bring the parts; you pick the finish.
REPAIR + INSTALL
05
Sewer & repipe
Camera inspections with video you keep, spot repairs, and whole-home repiping for older houses still running galvanized pipe. Copper or PEX — we explain the trade-offs and let you choose.
CAMERA FIRST
06
Emergency calls
Burst pipe at 2 a.m., water where water shouldn't be, no hot water before guests arrive. Call — if we can't get there fast, we'll tell you how to shut the water off and stop the damage.
CALL FIRST
Asked every week
How fast can you actually get here?+
For active leaks and no-hot-water situations, we prioritize same-day. For everything else we usually book within the week — Austin's big, so it depends where you are and what's already on the truck's route. Call and ask; we'd rather give you an honest window than a fake "we'll be right there."
Do you charge for estimates?+
Small repairs get a price over the phone when the problem is clear. Bigger work — repipes, sewer work, heater replacement — gets a free on-site look and a written quote. The diagnostic visit for mystery leaks is a flat sample $89, credited in full if you have us do the repair.
Will you try to sell me a new water heater I don't need?+
No. We service heaters we'd rather keep alive — a flush and an anode rod are cheaper for you and easier for us than an install. When a tank is genuinely done (rust at the base, serial number old enough to vote), we'll say so and show you why.
What does Austin's hard water do to my plumbing?+
It scales up water heaters, clogs aerators and showerheads, and shortens the life of cartridges and elements. A yearly heater flush and a five-minute aerator soak in vinegar fix most of it. If scale is eating everything, we can talk softeners — but we won't push one you don't need.
Do you warranty the work?+
Every job leaves with a written workmanship warranty on the labor we performed. Manufacturer warranties cover the parts per their terms, and we handle that paperwork if something fails. If our repair fails, we come back and make it right — that's the policy, in writing.
Can I supply my own fixtures?+
Yes — buy the faucet you love and we'll install it. One honest note: we warranty our labor either way, but we can't warranty a part we didn't supply. We'll tell you before we start if a customer-supplied fixture looks like trouble.