How a
visit goes
We look
Active leaks go first. We find the actual failure — with a camera or a pressure gauge when it hides — before any wrench comes out.
We explain
One number, parts and labor in it, agreed before work starts. If a cheap part beats a replacement, we say so.
We fix, once
The repair gets done right the first time and tested twice. If it is not right, we come back — that is the 100% guarantee, in plain words.
Why
neighbors
call us
Austin Plumbery started with a family and a trade. Deborah grew up around the work — her father put in thirty years of craftsmanship, her grandfather left a legacy of showing up for the community. After a couple of years teaching high school, she took what her father started and built it into her own company.
She is a third-generation Austinite running a woman-owned shop in a trade that is still mostly men, and the company holds a Women-Owned Business Enterprise certification from the City of Austin. Every plumber on the crew is handpicked by Deborah — mom-approved, and every one of them an Austin original.
The rule on every job has not changed since 2005: customer first, family first, Austin first. As Deborah puts it: we get you because we are you.
Sample
pricing
Real quotes depend on the job and what we find when we look. These sample numbers tell you whether we are in your budget before you call.
Fair
questions
Do you charge to come look? +
There is a diagnostic visit fee, stated before we dispatch. If you hire us for the repair, the visit is folded into the job.
Are you licensed? +
Yes — Texas plumbing license #36839, Texas State Board of Plumbing Examiners. It is on every invoice.
What does the 100% guarantee mean? +
If the work is not right, we come back and make it right. Without the customer's satisfaction, the work means nothing.
Do you do commercial work? +
Yes — restaurants, offices, retail, with maintenance plans for businesses that prefer prevention to 2 a.m. floods.